Description:
Efficiently and effectively handle queries from customers via phone, email and online chat.
Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
Troubleshoot problems and provide technical assistance in order to answer customer enquiries
Identify and assist to resolve issues arising from customer contact.
Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others.
Position Summary and Primary Objective:
Flexible to the changing demands of a ecommerce environment
Fast learner, with the ability to get up to speed with product & systems processes quickly.
Reliable with excellent time management
Have a 'Can Do’ attitude
experience of working in an inbound customer service environment
Experience of working in a fast moving contact centre.
Experience of dealing with online queries via email, phone or live chat
Qualifications:
Fluent Danish language skills.
Passionate about customer service.
Work well within a fast paced team environment
Good computer literacy and keyboard skills
Excellent communicator, with exemplary written and spoken English.
Education:
CBT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, their race, sex, religion, national origin, veteran status, disability or other protected category.
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